Posts Tagged ‘scrm’

Major Product Update: Inline Editing and Customizable Views Are Here!

When it comes to managing relationships with influencers and managing links, people have a love/hate relationship with their spreadsheets.  On the one hand, spreadsheets become impossible to manage as you scale your efforts.  On the other hand, they’re flexible and fast.  So, for us, the trick is building a system that makes it easy for people to scale their efforts without sacrificing any of the speed and flexibility.  With the release of Inline Editing and Customizable Views this week, we think we’ve made a big step towards that goal.

Our customers have played a big role in the development of both of these. They really drove the vision of these as they were being developed.  So thanks to all for your input and insights as BuzzStream continues to evolve. All right, let’s take a closer look.

Inline Editing (See Video)

This is kind of the “2″ of a “1-2 Punch” that includes Customizable Views. We’ve added in-line editing to the list view. This is a huge time saver when having to make a few quick edits on the fly. Instead of clicking into each individual record to edit you can do so from the list view. Just click the record you want to edit and update the the fields you need. This makes doing multiple edits a breeze.

Customizable Views (See Video)

Now you can see your Contacts, Media Outlets, Link Partners and Links how you want. Select the columns you want to see, and move those columns where you want them be. We’ve made it super-easy to customize the “list view” of all your information so you can work with it how you want to. This is our first stab at it and we will be refining as we go.

Other Quick Fixes and Changes

Twitter Messages

Fixed a small bug that was effecting the collection of Tweets between you and your contacts.

Blank BuzzMarker

Our beloved BuzzMarker would show up blank when reaching your Contact or Link Partner limit during BuzzMarking. You will now receive a handy prompt to upgrade your account.

Relationship Stage Updating

The relationship stage was not updating for individual records copied across multiple projects.

Better Delete Messaging

We’ve cleared up some of the messaging in the product to make it more clear when you’re deleting a contact and when you’re just removing it from a project.

Twitter ID’s in the BuzzMarker

Fixed a small issue where “twitter.com/profilename” was being marked as the Twitter ID.

Twitter OAuth Verification Fail Message

You will now get a friendly error message when Twitter fails to link your Twitter account to BuzzStream.

Import Feature Loading Faster

We were experiencing a little lag time after clicking “Import” and the feature opening up. We thought it was a bit annoying, so we fixed it.

Faster Tag Loading

If you have a bunch of Tags things may have slowed down a bit for you when you needed to edit tags in bulk, edit a records’ details or use the BuzzMarker. We put in a fix to speed things up.

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Geolocation’s (soon to be) Place in PR

[Infographic Credit]

Yeah, I Foursquare. I even have a Foursquare profile for BuzzStream. You can watch me check into one of three coffee shops in the morning, the office for the afternoon, maybe a happy hour spot around 6pm and then a couple random spots at night. Am I always at where I check in? No. I try to Fakesquare a few places when I’m stuck at a stop light. Foursquare is doing its best to catch cheaters like me. This begs the questions, why do I Foursquare? I’m not sure yet, but I keep doing it and now that Twitter “Places” is live many more will be joining me in the location game.

What does this mean for PR? What’s compelling is the opportunity to integrate location data into a relationship management service. Think of a SCRM or like platform keeps tabs on the location of your contacts in proximity to you. What if you got alerts when specific contacts came with in “range”. A kind of “set it and forget it” option that thinks for you in the background.

Twitter says, “By turning on this feature, you can include location information like neighborhood, town, or exact point when you tweet.” Exact point? That might be a little much. It feels a bit too “big brother” and I see the opportunity for a whole new level of stalking. But the advantage of knowing the proximity of your contacts provides for possible offline interaction. A more memorable and personal interaction that builds the relationship in ways that phone calls, emails and Tweets can not. It builds trust, faster.

For this to make sense we need mass adoption. Twitter is the first step, especially for B2B and last month Facebook said they were getting into the location game. If that’s true for Facebook then the lever for mass adoption will be pulled and with it comes a profound increase in location accuracy because it’s not a game. There’s nothing to win, so trying to game the game goes away. No more random check-in’s but specific locations attached to everyday communication. If done right, this information could be a boon to the busy PR pro wanting to efficiently connect with their contacts offline. Perhaps my Fakesquaring days are over.

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New Release: Twitter OAuth, Media Metrics, Advanced Tagging and Filtering

We’ve been busy implementing some new features that speed up BuzzStream, allow you to better manage/search your tags and show you a more in depth snapshot of your media outlets, influencers, links and link partners.

Again our customers have come up with some great ideas and we listened. All told this release is pretty deep and adds some solid punch to BuzzStream. Let’s take a look.


Tag Manageability

In the past you’ve only been able to view all of your tags as a lump sum across all of your projects. You told us that this can easily become bulky and overwhelming. Now you can easily view and apply your tags by breaking them down to particular projects or a specific user.

Advanced Filtering Updates

We also added “and/or” filtering to Tags, Custom Fields, Link type, Link Partner Type, Media Outlet Type. This addition gives you a powerful parameter to further distill your search results.



Media Outlet Twitter Metrics

Get an accurate and fast snapshot of the potential influence and reach of your media outlets Twitter metrics (Follower, Following and Updates).



Twitter OAuth Support

We’re now supporting OAuth for our Twitter integration.  You can now keep track of Twitter conversations with your influencers without having to input your Twitter credentials into BuzzStream. Twitter handles this for us now.  Just click on the Twitter icon under Settings > Configuration and you can link your Twitter profile to BuzzStream. If you have a BuzzStream account just click here to make the change!



Faster “Bulk” Actions

We’ve sped up the time it takes to apply bulk actions when moving or copying records across projects, deleting records, changing overall rating and editing tags. You should see a substantial improvement in the time it takes for these changes to apply when you are making changes in mass.


Other Quick Fixes and Changes


BuzzBox VCard

With one click your BuzzBox email address is exported as a VCard for easy importing into your email client or address book.

Easily Import Merged Person’s Names

No longer do you need to separate first and last names that live  in the same cell of your spread sheet. Our import feature automatically separates those into two separate fields in your BuzzStream contact profile.

Hide Custom Fields

Use or don’t use all those Custom Fields you’ve created, it’s up to you. We’ve made it possible for you to enable or disable each you create depending your preference.

Import Now Supports Over 50 New Fields Including YouTube and MySpace

We beefed up our import options by adding over 50 new fields that you can import.

Urls in Custom Fields are Now Linkable

Do you have urls as part of a custom field? It’s no longer necessary to cut and paste those into your browser.  We’ve made them clickable from within BuzzStream.

Easier-to-Read Task Notification Emails

We have cleaned them up a bit so you an quickly see what you need to do for the day and get to it.

Added “Notes” to Import

“Notes” are an important part of any imported record and now you can add one note to each record you import to BuzzStream.

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