In compliance with the Privacy Shield Principles, BuzzStream commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact BuzzStream at:
BuzzStream has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States (and with several EU locations). If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Under certain conditions (detailed on the Privacy Shield website), you may invoke binding arbitration in the case that other dispute resolution procedures have been exhausted. The Federal Trade Commission has investigation and enforcement authority over our compliance with the Privacy Shield.
On occasion we use email address or other contact information to contact our Users to ask them for their input on our services, to forward to them media opportunities, and even to invite them to events.
We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and product offerings, and to customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a User, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Site (which vary, depending on what kind of User you are), and you are no longer anonymous to us, this extends to areas of the site where you may have formerly been anonymous prior to registration. Where possible, on these forms we indicate which fields are required and which fields are optional.
In addition, as you use the Site, you can from time to time enter or send to us personal information. For example, if you are a Subscriber, you can store notes, statistics, and various other information related to your activities with Contacts, and if you are a Contact you may also submit information about your profile, “beat” preferences, and alternative contact methods. As you use the Site you can also from time to time enter personal information about third parties. For example, if you are a Subscriber, you can enter personal information about your Contacts or your staff.
You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Site for which the information is being collected.
If you are a Subscriber, we collect your credit card information for billing purposes. And if you are a Contact who wishes to pay amounts to a Subscriber on a recurring basis, we collect and store your credit card information for payment purposes.
We also automatically track certain information about you based upon your behavior on our Site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), your computer browser information, and your IP address.
Following your registration on the Site, you can review and change your information in your account area. If you disclose personal information in any posting in our forum or blog and wish to have it removed, please contact us at the support contact information posted on the Site.
We will occasionally use supplementary data to build an accurate profile for sales and marketing purposes, as well as identify signifiers that will help us build a better product for you. All data gathered in this manner comes from publicly available third party sources.
If you so choose, BuzzStream will connect to your email through the IMAP protocol and will index your email messages. These email messages will only be readable only by your team and used to generate reports available only to your team. BuzzStream will also connect to your mail account via SMTP which will allow you to send and schedule email from the BuzzStream interface. If you connect through Googles OAuth service we will additionally consult the Google API to determine the email address used to send emails from your email account.
We will not sell or rent your personally identifiable information to third parties without your explicit consent. The following describes some of the ways that your information may be disclosed in the normal scope of business to provide our services:
We limit the use of data to provide or improve user-facing features that are prominent in our user interface.
We only transfer the data to others if necessary to provide or improve user-facing features that are prominent in our user interface. We may also transfer data as necessary to comply with applicable law or as part of a merger, acquisition, or sale of assets with notice to users.
We won’t use or transfer your data for serving ads, including retargeting, personalized, or interest-based advertising.
We won’t allow humans to read the data, unless:
At your request, BuzzStream will provide you with information on your personal data that we manage. As a BuzzStream User, you will also have the ability to review, update, delete or correct any information related to your account profile through your account settings. You may also contact us to review, update, delete or correct information on your behalf, though we may retain some information as required by law or if it is not technically feasible and/or the burden/expense of doing so would be significantly disproportionate to the risk to your individual privacy.
Upon request BuzzStream will provide you with information about whether we hold any of your personal information. To keep your personal data accurate, current, and complete, please contact us at firstname.lastname@example.org. We will take reasonable steps to update or correct and delete personal data in our possession that you have previously submitted. We will respond to your request within a reasonable timeframe.
We will retain personal data we process on behalf of our Subscribers for as long as needed to provide services to our Subscribers or for other necessary business functions as required for reporting or retention. Subscribers may request access or deletion of their data at any time. BuzzStream will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our marketing communications, we will use your name and email address to send communications to you. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails, or you may contact us at email@example.com.
If you are a contact/customer of one of our Subscribers, please contact that Subscriber directly to handle any disputes.
We may transfer some personal data to companies that we use to help provide our service. Transfers to those third parties are covered by all provisions in this policy, including those regarding notice and choice, as well as all service agreements between BuzzStream and it’s Subscribers.
In the context of an onward transfer, BuzzStream has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. BuzzStream shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at privacy@BuzzStream.com